Privacy Policy

1. Introduction

Rabhan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar energy marketplace platform.

2. Information We Collect

Personal Information

We collect information that identifies you as an individual, including:

• Name, email address, and phone number
• National ID or commercial registration (for contractors)
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)
• SAMA credit information for financing applications

Property Information

• Property location and address
• Roof specifications and electricity bill data
• Energy consumption patterns
• Solar system installation details

Technical Information

• IP address and device information
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing quote requests and project management
• Facilitating marketplace transactions
• Processing payments and managing financing
• Coordinating installation scheduling and verification
• Providing customer support and communications
• Improving our platform and services
• Complying with legal obligations and preventing fraud
• Sending marketing communications (with your consent)

4. Information Sharing

We share your information in the following circumstances:

With Contractors and Vendors

We share relevant project and property information with contractors to enable quote preparation and installation services.

With Service Providers

We use third-party service providers for payment processing, SAMA credit checks, cloud hosting, analytics, and customer support.

Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or the rights of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication with JWT tokens and OTP verification
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Compliance with Saudi Arabian data protection regulations

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data portability: Receive your data in a structured format

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze platform usage and performance
• Personalize your experience

You can control cookies through your browser settings, but disabling them may affect platform functionality.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Project and transaction data may be retained for accounting and warranty purposes.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. International Transfers

Your information is primarily stored and processed in Saudi Arabia. If data is transferred internationally, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@rabhan.sa
Phone: +966 XX XXX XXXX
Address: [Rabhan Office Address, Saudi Arabia]